Creating your Best Online and In-person Experience for Trades
The BCCM is hosting a series of IYC 2025 flagship events across the country. As we confirm dates, we’ll keep updating our online calendar to help you stay informed.
Hosting your own event? We’d love to feature it! Share your event details with us to have it added to the calendar.
Find events happening around Australia – use the search bar or browse events in the map and list below to easily locate events near you.
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Creating your Best Online and In-person Experience for Trades
As a trade professional, balancing exceptional service delivery with a strong digital presence can feel like a juggling act. Join our webinar, “Creating Your Best Online and In-Person Experience for Trades,” and learn practical strategies to streamline your operations, strengthen your brand, and build trust with your clients.
This session will explore how to create a seamless customer journey—from their first online interaction to the final handshake. Whether you’re looking to enhance your digital footprint or provide an unforgettable client experience in person, we’ve got you covered with actionable insights and tools.
Content Areas:
• Optimizing Your Online Presence: Learn how to craft compelling website content, create engaging social media posts, and manage online reviews to attract and retain clients.
• Enhancing Client Experiences: Discover ways to build trust and loyalty through exceptional in-person interactions, clear
communication, and attention to detail.
• Streamlining Operations: Find out how digital tools can help manage bookings, invoices, and client communication, giving
you more time to focus on your trade. Whether you’re a sole trader or part of a growing business, this webinar is designed to help you stand out in a competitive market by delivering a cohesive and high-quality experience for your clients.
This session is part of our commitment to supporting tradespeople across NSW, with tailored advice for small businesses looking to make their online and in-person strategies work for them.